According to a new survey from the hotel booking site Cheaprooms.co.uk, hotels in London have received, on average, the worst customer reviews among 30 top European destinations over the past two years.
In London, 19% of the reviews for 3-star hotels have been negative, the worst rating among all 30 destinations in the ranking. London also found itself near the bottom of the survey for 4-star hotels with 12% negative reviews. Only the French cities of Paris (13%) and Nice (16%) performed even worse.
The star of the survey was Berlin, where only 6% of the 3-star hotel reviews and 5% of the 4-star hotel reviews have been negative. Prague (7% / 5%) and Budapest (8% / 5%) also performed well.
So what's going on in Jolly Olde London to take its hotel ranking scores so low?
Amongst industry insiders, customer service has always been the number one issue discussed as the tipping point for UK hotels, restaurants and tourist attractions. Service with a smile, it seems, is not always part of training although from our perspective, London hotels are some of the most welcoming and friendly places on the planet.
What do you think? Do London hotels deserve this downgrade?